Voltera Community

Single shipping option request

michael 2017-06-20 09:40:25 UTC #1

Context

This relates to questions about replacing bent nozzle tips with (dozens of?) newly bought nozzles. I'm trying to supply students with PCBs in forthcoming workshops.

Option(s)

When selecting 'one pack of nozzles' costing $ 49, I'm offered just one shipping option called 'DHL Express' costing $ 45. According to their price calculator [1] shipping nozzles (or a pencil or one postcard) costs $ 80 to $ 100. Ridiculous.

[1] http://international.dhl.ca/

Reverse test

When I use the DHL calculator (local to my area URL) to ship in reverse (sending from my home to Voltera) it reports around € 15 with insurance and tracking.

Question

Since this problem is keeping me from completing the workshop's study kits for students, would it be possible to find a more reasonable option to ship nozzles, at least as an exception?

By the way, an express shipping option to my location is mostly irrelevant due to customs wait times.

michael 2017-06-22 10:07:24 UTC #2

Any idea with this? I know it's not really a technical topic, but it would be great to have the PCBs ready for students in time for the workshop.

mewertow 2017-06-22 15:13:48 UTC #3

Hey @michael, the costs associated with shipping small items overseas are definitely not ideal - unfortunately, much of that pricing is out of our hands. As you saw with the shipping calculator, the rates we provide are already discounted.

I believe we could send your package via Canada post, but the package would be untracked and uninsured. From previous experience, it took about 4 weeks for one package that was shipped this way with Canada Post to arrive in Australia, so it could be on a similar timescale to arrive at your location. We typically don't offer alternative shipping methods due to the logistics required, but depending on the size of the order, we may be able to make an exception.

Matt

jazozaya 2017-06-30 19:47:38 UTC #4

Hi @michael - I just wanted to follow up here.

If you're going to be using the V-One in a classroom setting, I want to do everything we can to help you out.

I'm not sure what your country is, but a while back we shipped nozzles with Canada Post to Spain and Portugal and those took about 2 weeks. So I guess that's 3 data points so far. As Matt mentioned, the package is uninsured and untracked but it's much cheaper to ship.

If this is an option you are interested in - please shoot me an email at jesus@voltera.io.

Cheers