Hey @Chris, sorry about that - you’re right, my definition is incorrect, the soft start/stop are the proportion of the kick that is done in XY. Meaning a soft start of 1 will begin to apply pressure only after the nozzle has descended in Z and begins to move in XY, while close to 0 will do the opposite.
Maybe the images below will help clarify. In both, the black arrows show the path the dispenser tip follows - first it descends in Z, then travels in X, then raises in Z. The Blue block shows at what point in the start the kick is applied, while the Red block shows at what point at the end it retracts.
As you can see, when the soft start / stop ratio are set to 1, the kick is applied and retracted entirely during the X travel:
When they are set to 0.5, it is done half during the Z travel, half during the X travel:
It turns out there’s a bug that prevents lowering all the way down to 0 for the soft start and soft stop ratios, which is why they’re capped at 0.05, which may be the reason why your very small pads get missed - I’ll make a note. One approach would be to try reducing your kick value, as long as you can still calibrate decently well with the fine tuning (+/-) before your print.
If you’re still running into trouble, I’d highly suggest following up with @MikeL over the support chat in the app - I just happened to be looking over the forum today but usually it’s not monitored closely - if you message in the app, you’ll be able to get help much faster.