I had the same issue on my Win10 machine, but I resolved it by going to:
Settings > Update & Security > Windows Update > View Optional Updates > Driver updates
Then scrolling through the list until I found FTDI - Ports, which I selected [Download and install], then had to reboot.
My printer was detected by the V-One software and I’m currently printing the Hello World
One other symptom before I did the above was that the V-One showed up with a driver warning under Device Manager (legacy Windows control panel applet), but attempting to update the driver from there was not helpful.